FirewallDNS

    Privacy Policy

    Last updated: January 6, 2025

    1. Introduction

    FirewallDNS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DNS security service. We understand that DNS query data is sensitive, and we treat it with the utmost care and security.

    2. Information We Collect

    Account Information

    • Email address for account creation and communication
    • IP addresses you register for DNS filtering
    • Password (stored securely using industry-standard hashing)

    DNS Query Data

    • Domain names queried through our DNS servers
    • Query timestamps and response codes
    • Blocked requests and filtering actions taken
    • Source IP addresses making DNS requests

    Technical Data

    • Browser type and version
    • Device information and operating system
    • Usage patterns within our dashboard

    3. How We Use Your Information

    • DNS Filtering: To provide malware protection, content filtering, and security services
    • Service Improvement: To analyze and improve our threat detection algorithms
    • Account Management: To maintain your account and preferences
    • Security: To detect and prevent abuse, fraud, and security threats
    • Communication: To send service updates and security alerts

    4. Data Retention

    We retain DNS query logs for a maximum of 30 days for security analysis and troubleshooting purposes. After this period, logs are permanently deleted. Account information is retained for as long as your account is active. You may request deletion of your data at any time.

    5. Data Security

    We implement enterprise-grade security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), regular security audits, access controls, and intrusion detection systems. Our infrastructure is hosted in secure, SOC 2 compliant data centers.

    6. Third-Party Sharing

    We do not sell your personal information. We may share data with trusted service providers who assist in operating our service, and we may disclose information when required by law or to protect our rights and users' safety.

    7. Your Rights

    • Access and download your personal data
    • Correct inaccurate information
    • Delete your account and associated data
    • Export your DNS logs and settings
    • Opt-out of non-essential communications

    8. Contact Us

    For privacy-related inquiries, contact us at privacy@firewalldns.com or write to our Data Protection Officer at FirewallDNS, Privacy Department.